Privacy Policy

1Who we are and scope

iHealTrip (“iHealTrip”, “we”, “us”) operates www.ihealtrip.com, an information and coordination service for international patients who are considering treatment in China. We are not a hospital or a healthcare provider. For the personal information described in this Policy, iHealTrip is the party that decides how and why the information is used.

This Policy applies to the website, your account, inquiries, treatment-arrangement requests and trip plans. It does not cover other websites that we link to, such as the websites of hospitals. You can reach us about privacy at gmindgroup@outlook.com.

2Information we collect

We collect the following categories of information:

• Account details: your name, email address, country or region and preferred language, and the hospitals and conditions you save as favourites.
• Inquiries and treatment requests: name, email, phone or WhatsApp number (optional), country, the condition or treatment you are asking about, your preferred hospital, planned travel month, the services you select and any message you write.
• Trip plans: when you send a plan from the trip planner, your contact details, the care need, hospital and city you chose, trip purpose, number of days, walking comfort, companions, budget level, the generated itinerary and cost range, and any note.
• Communications: emails and messages you send us and our replies.
• Technical data: IP address, browser and device type, pages requested, date and time, and referring page, recorded in server logs when you use the site.
• Browser storage: your language choice, sign-in state and saved or compared items (see “Cookies and similar technologies”).

3Health information

Some of what you tell us, for example the condition you want treated or what you write in a message, can reveal information about your health. This is sensitive information. Please share only what is needed for us to understand your request.

This version of the website does not accept medical records, medical images or payment card details, so please do not send them through the forms. If we need medical documents later, we will tell you how to send them securely and will ask for your explicit consent first. We use health information only to respond to your request, and only with the consent you give when you tick the consent box on a form.

4How we use your information and our legal bases

We use personal information for the following purposes:

• To create and secure your account and send you one-time verification codes. Basis: performing our service to you.
• To respond to your inquiry, prepare hospital options and quotations, and arrange appointments and services you ask for. Basis: taking steps at your request before and while providing the service; for health information, your explicit consent.
• To process the trip plans you send. Basis: the same as above.
• To operate, secure and improve the website, prevent abuse and fix errors. Basis: our legitimate interest in running a safe and reliable service.
• To send service messages related to your inquiry or account. Basis: performing our service and our legitimate interests.
• To meet legal obligations and to establish or defend legal claims. Basis: legal obligation or legitimate interests.

We do not sell personal information, we do not use it for advertising or profiling, and we do not make decisions about you that have legal or similarly significant effects solely by automated means. The trip planner produces a suggested logistics plan and cost range, not medical advice.

5Who we share information with

We share personal information only as needed and only with:

• Partner hospitals and service providers, such as interpreters, hotels, transport and visa-letter providers, who receive the details needed to handle your request. They are responsible for their own handling of that information under their own policies and the law.
• Technology providers that host or support the site, such as hosting, storage and email-delivery providers, who may process data only on our instructions and under confidentiality obligations.
• Professional advisers, courts or authorities where the law requires it or to protect rights, safety and security.
• A successor, if iHealTrip is involved in a merger, sale or reorganisation, who must continue to protect your information.

Some pages load content from third parties, such as web fonts from Google Fonts and videos embedded in news articles. These providers receive your IP address and device information when your browser requests that content.

6International transfers

iHealTrip is operated from China. The information you submit is stored and processed on servers located in China, including Hong Kong, and may be shared with hospitals and providers in China. If you are in the European Economic Area, the United Kingdom or another region with data-transfer rules, this means your information is transferred outside your region.

We transfer it because it is necessary to provide the service you request and, where required, with your consent. We process it in line with applicable data-protection laws, including China’s Personal Information Protection Law and, where they apply to you, the GDPR or UK GDPR, and we use access controls and encryption in transit to protect it. You can ask us for more information at gmindgroup@outlook.com.

7How long we keep information

We keep personal information only as long as needed for the purposes above. Account details are kept while your account is active. Inquiries and trip plans are kept for as long as needed to handle your request and any follow-up, and are then deleted or anonymised unless the law requires us to keep them. Server logs are kept for a limited period for security and troubleshooting. You can ask us to delete your account and data at any time.

8How we protect information

We use technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access limited to staff who need it, and sign-in with one-time email verification codes instead of passwords. No online service can be completely secure. If a breach affects your information, we will notify you and the authorities as the law requires.

9Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy;
• have inaccurate or incomplete information corrected;
• have your information deleted;
• restrict or object to certain uses of your information;
• receive your information in a portable format;
• withdraw your consent at any time, which does not affect earlier use that was lawful;
• complain to your local data-protection authority.

To exercise any of these rights, email gmindgroup@outlook.com. We may ask you to confirm your identity first, and we will reply within the time required by law, normally within one month.

10Children

The website is not directed at children under 18. A minor who needs care should be represented by a parent or legal guardian, who submits information on the child’s behalf. If we learn that we hold a child’s information without a guardian’s involvement, we will delete it.

11Cookies and similar technologies

We use only what is necessary to run the site. Your browser stores:

• your language choice;
• your sign-in state, so you stay signed in;
• items you save or compare, and the fact that you have seen the cookie notice;
• a temporary note of your last inquiry, for the confirmation screen (cleared when you close the tab).

At the time of this version we do not use advertising cookies, third-party analytics or tracking pixels. If we add analytics in future, we will update this Policy and ask for your consent where the law requires. You can clear or block browser storage in your browser settings, but parts of the site may then not work as intended.

12Links to other websites

The site links to other websites, for example hospital websites and image sources. We do not control them and are not responsible for their privacy practices. Please read their policies.

13Changes to this Policy

We may update this Policy from time to time. The “last updated” date at the top shows the current version. If we make a material change, we will tell you on the site or by email before it takes effect where practicable.

14Contact us

For questions about this Policy or your personal information, email gmindgroup@outlook.com. We reply within 1 to 2 business days. Our contact page also lists our office location.