Terms of Use

1Acceptance of these Terms

By accessing or using the website, creating an account or sending an inquiry, you agree to these Terms. If you do not agree, please do not use the website. You must be at least 18 years old, or use the site with the involvement of a parent or legal guardian, and you must be able to enter into a binding agreement.

2Our service

iHealTrip is an information and coordination service for international patients considering treatment in China. On the website you can:

• browse hospitals, doctors, departments, conditions, cities, traditional Chinese medicine, news and patient stories;
• create an account with an email verification code and save hospitals and conditions;
• build a trip plan with the trip planner and send it to our care team;
• send an inquiry or a treatment-arrangement request, optionally for a specific hospital, and contact an advisor.

Services such as appointment coordination, invitation-letter assistance, interpreter, airport pickup, accommodation and follow-up support are arranged by an advisor after you make a request. They are delivered by the hospital or by independent providers. We may change, add or withdraw features at any time.

3No medical advice, no doctor-patient relationship

Everything on the website, including hospital and doctor profiles, condition and treatment descriptions, news, patient stories, traditional Chinese medicine information and trip plans, is general information. It is not medical advice, diagnosis or treatment and does not create a doctor-patient relationship between you and iHealTrip.

• Always seek the advice of a qualified physician about your condition, and do not delay or disregard medical advice because of something on this site.
• Patient stories describe individual experiences. Results vary and are not a promise of any outcome.
• Hospital grades, public status and other facts are drawn from public sources and may change. Please confirm important details with the hospital.
• Trip plans and cost ranges are estimates to help you plan, not quotations or medical recommendations.

4Emergencies

The website and our advisors are not for emergencies. If you think you have a medical emergency, contact your local emergency services immediately. Before you travel, ask your own doctor whether you are fit to travel for treatment.

5Your account

You sign in with your email address and a one-time verification code. You must give accurate information, keep access to your email secure and are responsible for activity under your account. Tell us at gmindgroup@outlook.com if you suspect unauthorised use. We may suspend or close an account that breaks these Terms.

6Inquiries, trip plans and communications

When you send an inquiry or a trip plan, you ask us to contact you and to share the details with the hospital or providers needed to handle your request, as described in our Privacy Policy.

• Give accurate and complete information, especially anything relevant to your care.
• Please do not send medical records, images or payment details through the website forms.
• We aim to reply by email within 1 to 2 business days, but we cannot guarantee a response time, a hospital’s availability or that an appointment will be offered.

7Acceptable use

You agree not to:

• use the website for anything unlawful, false or misleading, or impersonate any person;
• submit another person’s information without the right to do so;
• copy, scrape or harvest content or data by automated means, or reuse it commercially without our permission;
• interfere with the website, probe its security, or upload viruses or harmful code;
• attempt to reverse engineer or gain unauthorised access to any part of the site or its systems.

8Hospitals and independent providers

Hospitals, doctors, interpreters, hotels, transport and other providers are independent of iHealTrip. They alone are responsible for the care and services they provide, including diagnosis, treatment, prices, availability, quality and outcomes. Their own terms, consent forms and policies apply to you, and any contract for care is between you and the provider. Listing a hospital or provider is not an endorsement or a guarantee.

9Fees and payments

Browsing the website, creating an account and sending an inquiry are free. The current version of the website does not process payments. Any service fee charged by iHealTrip is quoted in writing and agreed separately before you rely on it. Hospital charges and third-party service fees are set by those parties and paid under their rules. Please ask for written details before you commit.

10Visas and travel

We may help with invitation-letter requests and give general guidance on the Chinese medical visa. Visa decisions belong to the Chinese authorities and we cannot guarantee approval. You are responsible for a valid passport, visa, entry and health requirements, travel and medical insurance, and your own travel arrangements.

11Intellectual property

The website’s design, text, logos and software belong to iHealTrip or its licensors and are protected by law. We give you a limited, personal, non-commercial licence to view and use the site. Many images are used under open licences such as Creative Commons, and the Image Credits page lists their authors and licences, which continue to apply to those images. Hospital names and logos belong to their owners.

12Content you submit

You keep ownership of what you submit. You give us a licence to use it to provide the service, as described in our Privacy Policy. If you send us feedback, we may use it to improve the service without obligation to you.

13Disclaimers

The website is provided “as is” and “as available”. To the extent the law allows, we do not promise that the content is complete, accurate or up to date, or that the site will be uninterrupted or error-free.

14Limitation of liability

To the fullest extent permitted by law, iHealTrip is not liable for indirect, incidental or consequential loss, or for medical outcomes, the acts or omissions of hospitals and other providers, visa refusals, or travel disruption. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud, or for death or personal injury caused by negligence where the law does not allow it, or limits any mandatory rights you have as a consumer.

15Indemnity

To the extent permitted by law, you agree to compensate iHealTrip for losses arising from your breach of these Terms or your misuse of the website, including information you submit without the right to do so.

16Suspension and termination

You may stop using the website and ask us to delete your account at any time. We may suspend or end your access if you break these Terms or if we must do so by law. Sections that by their nature should continue, such as intellectual property, disclaimers and liability, continue after termination.

17Governing law and disputes

These Terms are governed by the law that applies to the iHealTrip operator, without affecting any mandatory consumer-protection rights you have in your country of residence. If you have a concern, please contact us first at gmindgroup@outlook.com so we can try to resolve it informally.

18Changes and general terms

We may update these Terms. The “last updated” date shows the current version, and continued use after a change means you accept it. If a provision is found unenforceable, the rest remains in force. These Terms and our Privacy Policy are the whole agreement between you and iHealTrip about the website. Translations are provided for convenience; if they differ, the English version prevails.

19Contact us

For questions about these Terms, email gmindgroup@outlook.com. We reply within 1 to 2 business days.